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Information | Wilson Electric Scooters NYC

Warranty | Wilson Electric Scooters NYC

Welcome to Wilson Electric Scooters NYC, where we are committed to providing you with the best electric scooter experience possible. We understand the importance of peace of mind when making a purchase, which is why we offer comprehensive warranty coverage on all our scooters.

  1. 1 Year Limited Warranty On Parts, Controller, Display, Throttle, Brakes, and More: At Wilson Electric Scooters NYC, we stand behind the quality and craftsmanship of our scooters. That’s why we offer a 1-year limited warranty on crucial components such as parts, controller, display, throttle, brakes, and other essential elements. This warranty ensures that any defects or malfunctions arising from normal use will be taken care of promptly and efficiently.

  2. 6 Months Limited Warranty On Battery: We understand that the battery is a vital component of an electric scooter, and we want to assure you that our batteries are built to last. For your peace of mind, we offer a 6-month limited warranty on the battery. This warranty covers any manufacturing defects or performance issues that may arise during the first 6 months of your ownership.

  3. 6 Months Limited Warranty On Branded Battery: Wilson Electric Scooters NYC is proud to partner with reputable battery manufacturers to bring you the best possible riding experience. For our branded battery models, we offer a dedicated 6-month limited warranty. This warranty covers any defects in materials or workmanship and ensures that you can rely on the performance and longevity of your branded battery.

Our warranty coverage reflects our commitment to providing you with high-quality electric scooters that you can trust. In the rare event that you experience any issues covered by the warranty, our dedicated team of experts will be ready to assist you. Simply reach out to our customer support, and we’ll guide you through the warranty process, ensuring a smooth resolution.

Please note that our warranty does not cover damages caused by accidents, misuse, neglect, or unauthorized modifications to the scooter. It is essential to follow the provided guidelines for safe and proper usage of your electric scooter to maintain warranty eligibility.

At Wilson Electric Scooters NYC, we strive to exceed your expectations in both product quality and customer service. With our comprehensive warranty coverage, you can ride with confidence, knowing that your investment is protected. Explore our range of electric scooters today and experience the freedom and convenience they offer.

Shipping | Wilson Electric Scooters NYC

Welcome to Wilson Electric Scooters, your premier destination for high-quality electric scooters! We understand the excitement of receiving your new electric scooter as soon as possible, which is why we strive to provide efficient and reliable shipping services. Here’s some important information about our shipping process:

Fast Shipping: Once you place an order with us, we work diligently to ensure your electric scooter is shipped promptly. In most cases, we are able to ship all scooters within 4 business days of receiving the order. We understand the value of your time and aim to deliver your scooter as quickly as possible.

Out of Stock Items: Occasionally, certain electric scooter models may be temporarily out of stock due to high demand or other unforeseen circumstances. If the scooter you ordered is not currently available, we will promptly contact you to provide an update. We understand the importance of keeping our customers informed, and we will keep you posted on the status of your order throughout the process.

Updates and Communication: At Wilson Electric Scooters, we prioritize clear and effective communication with our customers. If there are any changes or delays in the shipping process, we will promptly inform you and provide regular updates until your scooter is shipped. Our dedicated customer support team is always available to address any concerns or questions you may have regarding your order.

Shipping Methods: We work with trusted shipping partners to ensure the safe and timely delivery of your electric scooter. The shipping method may vary depending on your location and the size of the scooter, but rest assured that we will choose the most suitable and reliable option available.

Shipping Costs: The shipping costs for your electric scooter will be calculated during the checkout process. We strive to offer competitive and affordable shipping rates, considering factors such as the destination, weight, and dimensions of the package.

Tracking Your Order: Once your electric scooter is shipped, we will provide you with a tracking number. This will allow you to monitor the progress of your shipment and estimate the expected delivery date. You can easily track your order through our website or by contacting our customer support team.

We appreciate your trust in Wilson Electric Scooters and assure you that we are committed to delivering your electric scooter in a timely manner. If you have any further questions or need assistance with your order, please don’t hesitate to reach out to our friendly customer support team. Start your electrifying journey today with Wilson Electric Scooters!

Returns & Exchange | Wilson Electric Scooters NYC

At Wilson Electric Scooters, we value your satisfaction and strive to provide you with the best experience possible. We understand that sometimes you may need to return or exchange a product, and we have implemented a hassle-free returns policy to ensure your convenience. Our 3 Days Easy Return and Exchange Policy is designed to make the process simple and straightforward. Please take a moment to familiarize yourself with the following terms and conditions:

Terms & Conditions:

  1. Eligibility: To be eligible for a return or exchange, the product must be in its original condition, unused, and in the same packaging as when it was received. Additionally, all accessories, manuals, and warranty cards must be included.

  2. Time Frame: Our returns and exchange policy allows you to initiate a return or exchange within 3 days from the date of delivery. Please ensure that the product is shipped back to us within this timeframe to be eligible for the return or exchange.

  3. Reason for Return: You may choose to return or exchange a product for various reasons, including but not limited to, receiving a damaged item, finding a manufacturing defect, or simply changing your mind. We kindly request you to specify the reason for return or exchange while initiating the process.

  4. Return/Exchange Process: To initiate a return or exchange, please contact our customer support team within the 3-day window. They will guide you through the process and provide you with a Return Merchandise Authorization (RMA) number. The RMA number must be clearly mentioned on the package when returning the product.

  5. Shipping Charges: If the return or exchange is due to our error, such as a damaged or defective product, we will bear the shipping costs. However, if the return or exchange is due to any other reason, including change of mind, you will be responsible for the shipping charges.

  6. Refund or Exchange: Depending on your preference, you can choose either a refund or an exchange for the returned product. In case of a refund, the amount will be processed through the original payment method within a reasonable timeframe. If you opt for an exchange, we will ensure a smooth and prompt replacement process.

  7. Non-Returnable Items: Certain items are non-returnable for hygiene or safety reasons, such as helmets and safety gear. Please check the product description or contact our customer support team for more information about non-returnable items.

  8. Exceptions: In rare cases where the product is personalized, made-to-order, or explicitly mentioned as non-returnable on the product page, it will not be eligible for return or exchange unless there is a manufacturing defect.

  9. Product Inspection: Upon receiving the returned product, our team will conduct a thorough inspection to ensure it meets the eligibility criteria mentioned above. If the product does not meet these criteria, it may result in a partial refund or refusal of the return.

  10. Contact Us: If you have any questions, concerns, or require assistance regarding the return or exchange process, please feel free to reach out to our dedicated customer support team. They will be more than happy to assist you.

At Wilson Electric Scooters, we aim to provide you with a seamless shopping experience and exceptional customer service. Our 3 Days Easy Return and Exchange Policy is a testament to our commitment to your satisfaction. Shop with confidence, knowing that we are here to support you in case you need to return or exchange a product.

Pre-Orders | Wilson Electric Scooters NYC

Welcome to Wilson Electric Scooters, your one-stop shop for high-quality electric scooters! We appreciate your interest in our products and offer a convenient pre-order policy to ensure you get your hands on the latest electric scooters as soon as possible.

Pre-Order Policy:

  1. Secure Your Scooter: By placing a pre-order for our electric scooters, you can secure your preferred model before it becomes available to the general public. Our pre-order policy allows you to be among the first to experience the thrill of riding a Wilson Electric Scooter.

  2. Priority Fulfillment: We understand your excitement to start cruising on your electric scooter. Rest assured, all pre-ordered scooters will be shipped as soon as possible. Our team is dedicated to fulfilling pre-orders promptly, so you can begin enjoying your new scooter without delay.

  3. Product Availability: While we strive to meet demand, please note that product availability may vary based on the popularity of each model and unforeseen circumstances. In some cases, we may experience unforeseen delays due to manufacturing, shipping, or external factors beyond our control. We will keep you informed throughout the pre-order process regarding any changes or delays.

  4. Communication and Updates: To keep you informed and up-to-date, we will provide regular communication regarding your pre-order status. You will receive notifications via email or SMS about your order confirmation, estimated delivery timeline, and any relevant updates. Our customer support team is also available to answer any questions you may have.

  5. Secure Payment: To secure your pre-order, we require payment at the time of purchase. Your payment information will be encrypted and securely processed to ensure your privacy and protection.

  6. Cancellation and Refunds: We understand that plans can change. If you decide to cancel your pre-order before the scooter has been shipped, you may be eligible for a refund. Please refer to our cancellation and refund policy for more details.

  7. Order Modifications: Once you have successfully placed a pre-order, please review your order details carefully. If you need to modify any information, such as shipping address or contact details, please reach out to our customer support team as soon as possible. We will do our best to accommodate your request, but please note that changes may not be possible once the scooter has been shipped.

At Wilson Electric Scooters, we are committed to providing exceptional products and services. Our pre-order policy is designed to make your experience as smooth as possible. If you have any further questions or concerns about our pre-order process, please don’t hesitate to reach out to our customer support team.

Thank you for choosing Wilson Electric Scooters! We look forward to helping you embark on your electrifying journey soon.

About Wilson Electric Scooters NYC

Welcome to Wilson’s Electric Scooter Sales & Repair Shop, conveniently located at 101-19 Queens Blvd in Queens. We are the premier destination for all your electric scooter sales and repair needs in the area. With our dedicated team of skilled technicians and our commitment to customer satisfaction, we strive to provide the best service possible.

At Wilson’s Electric Scooter Sales & Repair Shop, we specialize in repairing electric scooters from all brands. Whether your scooter needs a simple tune-up, a battery replacement, or a major repair, our experienced technicians have the expertise and knowledge to get your scooter back on the road in no time.

We understand the importance of having a reliable means of transportation, and that’s why we take great pride in offering top-notch repair services. Our team utilizes the latest tools and techniques to diagnose and fix any issues your electric scooter may be facing. We are dedicated to providing efficient and effective repairs, ensuring that you can enjoy a smooth and safe ride.

In addition to our repair services, we also offer a wide selection of electric scooters for sale. Whether you’re a commuter looking for an eco-friendly alternative, a student navigating campus, or simply someone who enjoys the thrill of electric scooters, we have a range of options to suit your needs. Our knowledgeable staff can guide you in choosing the perfect electric scooter that fits your preferences and budget.

Customer satisfaction is our top priority at Wilson’s Electric Scooter Sales & Repair Shop. We believe in building long-lasting relationships with our customers by providing excellent service, honest advice, and fair pricing. When you choose us, you can expect professionalism, reliability, and a commitment to exceeding your expectations.

Visit us at 101-19 Queens Blvd in Queens, and experience the exceptional service that sets us apart as the best electric scooter repair shop in the area. We look forward to assisting you with all your electric scooter needs and helping you stay on the move with confidence and convenience.

Privacy | Wilson Electric Scooters NYC

Wilson’s Electric Scooter Sales & Repair Shop Privacy Policy

At Wilson’s Electric Scooter Sales & Repair Shop, we are committed to ensuring the privacy and security of our customers’ personal information. This privacy policy outlines how we collect, use, and protect the information we gather from our customers. By using our services, you agree to the terms of this policy.

Information Collection and Use:

  1. Email and Phone Number: We may collect and store your email address and phone number for the purpose of verifying your identity and communicating with you regarding updates, promotions, and important information related to our products and services. We will not share this information with third parties without your explicit consent.

  2. Payment Information: We do not store any payment information, such as credit card numbers or bank account details. All payment transactions are securely processed by trusted third-party payment gateways, ensuring the highest level of security and confidentiality.

Data Protection and Security:

  1. We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of data transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

  2. We regularly review and update our security practices to ensure the highest level of data protection. Access to customer information is restricted to authorized personnel who require the information for specific business purposes only.

Third-Party Services:

  1. Our website or services may contain links to third-party websites or services. Please note that we are not responsible for the privacy practices or content of these third-party websites or services. We encourage you to review their respective privacy policies before providing any personal information.

  2. We may use third-party service providers to assist us in operating our business, such as email service providers or marketing platforms. These service providers are bound by contractual obligations to handle your personal information securely and in accordance with applicable privacy laws.

Your Rights:

  1. You have the right to request access to, correction, or deletion of your personal information held by Wilson’s Electric Scooter Sales & Repair Shop. To exercise these rights or if you have any questions or concerns regarding your personal information, please contact us using the information provided below.

Updates to Privacy Policy:

  1. We reserve the right to update or modify this privacy policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically to stay informed about how we collect, use, and protect your personal information.

Contact Us:

If you have any questions, concerns, or requests regarding our privacy policy or the handling of your personal information, please contact us:

Wilson’s Electric Scooter Sales & Repair Shop

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