Terms of Service

Last updated: February 25, 2026

1. Acceptance of Terms

Welcome to Wilson E-Bikes. These Terms of Service govern your access to and use of wilsonebikes.com (the "Site"), including any purchases made through the Site.

By accessing the Site or placing an order, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Site.

2. Eligibility

By using this Site, you confirm that you are at least the age of majority in your state or place of residence, or that you are using the Site under the supervision of a parent or legal guardian.

You may not use our products for any illegal or unauthorized purpose.

3. Products and Availability

We make every effort to display product descriptions, specifications, images, pricing, and availability as accurately as possible. However, we do not guarantee that all product descriptions, images, pricing, or other content on the Site are complete, current, or error-free.

Product availability is subject to change without notice. We reserve the right to discontinue any product at any time.

4. Orders

4.1 Order Acceptance

All orders placed through the Site are subject to acceptance and availability. We reserve the right to refuse, cancel, or limit any order at our sole discretion, including orders that appear to be placed by dealers, resellers, or distributors.

4.2 Order Accuracy

You are responsible for providing current, complete, and accurate billing, shipping, and contact information when placing an order.

4.3 Order Cancellation

If you need to change or cancel an order, please contact us as soon as possible. Once an order has been processed or shipped, changes or cancellations may not be possible.

5. Pricing and Payment

All prices shown on the Site are listed in U.S. dollars unless otherwise stated.

We reserve the right to change prices at any time without notice. If a pricing error occurs, we reserve the right to cancel or refuse any order placed at the incorrect price, even if payment has already been submitted. If your payment has already been processed for a canceled order, we will issue a refund for the amount paid.

By submitting payment information, you represent and warrant that you are authorized to use the chosen payment method.

6. Shipping, Returns, and Refunds

Your purchase is also subject to our Shipping Policy and Return Policy, which are incorporated into these Terms of Service by reference.

Please review those policies for details regarding shipping times, delivery conditions, return eligibility, fees, exchanges, and refunds.

7. Product Use and Safety

Electric bikes, electric scooters, batteries, and related accessories must be used responsibly and in accordance with all product instructions, warnings, and applicable laws.

You are responsible for:

• Using products safely and as intended
• Following all local traffic, safety, registration, and rider equipment laws
• Performing proper inspection, charging, storage, and maintenance
• Using appropriate safety gear where applicable

We are not responsible for damage, injury, or loss caused by misuse, abuse, neglect, unauthorized modifications, improper storage, improper charging, accidents, or failure to follow instructions.

8. Warranty Disclaimer

Any product warranties offered by Wilson E-Bikes are governed by a separate Warranty Policy or product-specific warranty terms, if applicable.

Except as expressly stated in a written warranty policy, all products and services on the Site are provided "as is" and "as available," without warranties of any kind, whether express or implied, to the fullest extent permitted by law.

To the fullest extent permitted by law, we disclaim all implied warranties, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

9. Limitation of Liability

To the fullest extent permitted by law, Wilson E-Bikes and its owners, affiliates, officers, employees, agents, and service providers will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Site, your purchase of products, or your inability to use the Site or products.

To the fullest extent permitted by law, our total liability for any claim arising from or related to any order or product will not exceed the amount you paid for the product at issue.

10. User Conduct

You agree not to:

• Use the Site for any unlawful purpose
• Attempt to interfere with the security or proper operation of the Site
• Transmit malicious code, viruses, or harmful content
• Use the Site to infringe upon the rights of others
• Copy, reproduce, resell, or exploit any part of the Site without our prior written permission

11. Intellectual Property

All content on the Site, including text, images, graphics, logos, icons, product descriptions, design elements, and other materials, is owned by or licensed to Wilson E-Bikes and is protected by applicable intellectual property laws.

You may not use, reproduce, distribute, modify, or exploit any Site content without our prior written consent.

12. Third-Party Links and Services

The Site may contain links to third-party websites, services, or tools that we do not own or control.

We are not responsible for the content, accuracy, policies, or practices of any third-party websites or services. Your use of third-party sites is at your own risk.

13. Account and Site Access

If you create an account on the Site, you are responsible for maintaining the confidentiality of your account credentials and restricting access to your account.

You agree to accept responsibility for all activities that occur under your account.

We reserve the right to suspend or terminate accounts, restrict access, or cancel orders if we believe a user has violated these Terms of Service or applicable law.

14. Privacy

Your use of the Site is also subject to our Privacy Policy, which explains how we collect, use, and protect your personal information.

15. Indemnification

You agree to indemnify, defend, and hold harmless Wilson E-Bikes and its affiliates, officers, employees, agents, and service providers from and against any claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys' fees, arising out of or related to:

• Your breach of these Terms of Service
• Your misuse of the Site or products
• Your violation of any law or the rights of a third party

16. Governing Law

These Terms of Service and any disputes arising out of or related to your use of the Site or purchase of products will be governed by and construed in accordance with the laws of the State of New York, without regard to conflict of law principles.

17. Changes to These Terms

We reserve the right to update, revise, or replace these Terms of Service at any time by posting the updated version on the Site.

Your continued use of the Site after any changes are posted constitutes your acceptance of those changes.

18. Contact Information

If you have any questions about these Terms of Service, please contact us at:

Wilson E-Bikes
Email: info@wilsonebikes.com
Website: wilsonebikes.com