Centro de Ayuda
Hola, ¿en qué podemos ayudarle?
Bienvenido a nuestro Centro de ayuda. Aquí encontrará información importante sobre nuestras políticas, servicios y soporte.
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ORDER STATUS
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SHIPPING POLICY
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RETURN & REFUND POLICY
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WARRANTY
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REPAIR STORES
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WILSON FINANCING
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Contact us
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Address
82-15 Queens Blvd, Elmhurst, NY 11375
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Email
info@wilsonebikes.com
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Call
(516) 300-0944
The Strongest E-Ride Network in the U.S.
Wilson's Queens, NY
82-15 Queens Blvd, Elmhurst, NY 11375
(516) 300-0944
Wilson's Long Island, NY
41-13 31st Ave, Long Island City, NY 11103
(516) 300-0944
Wilson's San Francisco, CA
360 11th St, San Francisco, CA 94103
(858) 666-1551
Wilson's Los Angeles, CA
796 E Harrison St, Corona, CA 92879
(858) 666-1551
Wilson’s Scooters School
35-23 Farrington St, Flushing, NY 11354
(909) 588-4555
FAQs
At this time, we do not ship to Alaska, Hawaii, Puerto Rico, PO Boxes, APO/FPO addresses, Canada, or other international destinations.
For more details, please check our shipping policy.
For e-scooters and e-bikes, typical ground delivery takes 3–7 business days after shipping. Please note that delivery estimates are not guarantees. Remote areas, severe weather, carrier capacity, battery/HAZMAT handling rules, and holiday periods can add transit time. For more details, please check ourshipping policy.
A shipment is considered potentially lost if there is no tracking update for 15 business days after dispatch. Resolution may include replacement shipment or refund at our discretion, subject to carrier claim approval and investigation.
Please contact us within 48 hours of delivery with your order number, photos/video of the packaging and product, and a description of the issue. Claims made outside this window may be harder to resolve.
