Wilson's San Francisco · 360 11th St, SoMa

Electric Scooter Repair & E‑Bike Repair in San Francisco

Hill-worn brakes, fog-corroded connectors, dead displays: whatever it is, bring it to Wilson's SoMa shop. Certified technicians and parts already on the shelf, so most repairs are done in about 30 minutes. Electric scooters, e-bikes, electric unicycles, hoverboards and e-dirt bikes, any brand. Formerly fluidfreeride SF, now run and operated by Wilson's.

Row of electric scooters at the Wilson's reception desk, ready for repair and pickup at the San Francisco e-scooter and e-bike store Wilson's technician repairing an electric scooter's wiring and electrical system at the San Francisco shop Repair station and pegboard of tools inside Wilson's SoMa electric scooter shop
30minExpress
Repairs
0 minExpress repairs
0Google rating · SF shop
0Google reviews
Same dayParts in stock
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In & out in ~30 minutes

Express Repair Service in San Francisco

The most common electric scooter and e-bike repairs, done while you wait at 360 11th St. Every price is a starting point that includes parts and labor, and you approve the final quote before we start.

Flat tire repair service icon

Flat Tire Repair

Punctures and flats fixed with a new inner tube.

from $40~20 min
Tire and tube replacement service icon

Tire & Tube Replacement

New tire and tube, wheel and bearing cleaned and oiled.

from $65~20 min
Brake repair service icon

Brake Repair

Hill-worn pads, disc clean, clearance and bearing inspection.

from $25~15 min
Throttle repair service icon

Throttle Repair

Throttle that sticks, lags or doesn't respond.

from $50~30 min
Lighting repair service icon

Lighting Repair

Headlights, taillights, LEDs and wiring repaired or replaced.

from $35~30 min
Error code diagnosis service icon

Error Code Fix

Reading the code is free. Fixing the fault behind it starts at $35.

from $35read free
Book online · San Francisco

Book Your Repair

Tell us what you ride, what's wrong, and when you want to come in. We'll pull the parts and have a technician ready at 360 11th St before you arrive.

Book a repair · San Francisco 360 11th St, SoMa

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  1. 1Ride
  2. 2Problem
  3. 3Day & time
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What do you ride?

360 11th St, SoMa · Walk-ins welcome Mon–Sat · Free simple inspection
Inside the shop
Watch a repair happen

See the Wilson's Experts In Action

This is what your ride goes through at Wilson's: real technicians, real tools and, above all, real repairs. Then come by 360 11th St and watch yours from the lounge, espresso in hand.

A SoMa institution, new name on the door

From fluidfreeride to Wilson's

The 360 11th St storefront in San Francisco, the former fluidfreeride SF shop now operated by Wilson's E-Scooters and E-Bikes

If you knew this corner of 11th Street as fluidfreeride San Francisco, welcome back. The shop SF riders trusted for test rides and service has since been acquired by Wilson's and is now run and operated by Wilson's E-Scooters & E-Bikes.

The same shop riders trusted

Same address, same roll-in service entrance, same love for high-performance electric scooters, including the Apollo, Dualtron, EMOVE and Kaabo models fluidfreeride made famous here.

Now backed by Wilson's

Certified Wilson's technicians, a nationwide parts inventory on the shelves, financing and trade-ins. In other words, everything from our New York and California network, right here in SoMa.

fluidfreeride customers welcome

Bought your ride from fluidfreeride? Bring it in. We service every brand they sold, the simple inspection is free, and most repairs finish the same day whenever parts allow.

Your shop, not just a shop

Make Yourself at Home While We Work

Most repairs take about 30 minutes, so stay a while. In fact, the SoMa shop is built to feel like your garage, your couch and your favorite coffee spot at once.

Coffee's On Us

Fresh coffee while you wait, so grab a cup, grab a seat, and watch the work.

Pizza Fridays

Swing by on a Friday afternoon, because there's a good chance a slice has your name on it.

Free Consultation

Not sure what's wrong, or what to ride next? Talk it through with the team. Free, no pressure.

Watch Your Repair

No mystery back room. Your ride stays in view, and afterwards our technicians will show you exactly what they fixed.

Test Rides While You Wait

Curious about an upgrade? Meanwhile, take a demo electric scooter or e-bike for a spin while yours is in the shop.

1 shop · San Francisco · SoMa

Find Wilson's in San Francisco

We're on one block of 11th Street between Folsom and Harrison, so it's a short ride from the Mission, Hayes Valley, Potrero Hill and downtown. Once you're here, roll your ride straight through the front door.

Wilson's electric scooter and e-bike repair shop entrance at 360 11th St in SoMa, San Francisco

Wilson's San Francisco · SoMa

 
360 11th St, San Francisco, CA 94103
Mon–Sat 10AM–7PM (PT) · Closed Sunday
SoMaMission DistrictHayes ValleyCastroPotrero HillDogpatchMission BayFinancial DistrictTenderloinNob HillMarinaRichmondSunsetBernal HeightsNoe ValleyDaly CityOaklandBerkeley
The full price list

Every Repair Service, Under One SoMa Roof

From a squeaky brake to a fog-drowned controller, our San Francisco technicians repair every system on your ride: mechanical, electrical and firmware. Even if your problem isn't on the list, we still fix it. The simple inspection is free, so come in.

Diagnosis

  • Simple inspectionAny brand, any issue. We look it over, then tell you what we find, including reading any error code.Free
  • Full diagnosisOnce disassembly or test equipment is involved. Comes off the bill if the repair is over $100.from $30
  • Battery load, capacity and discharge testComes off the bill if the repair is over $100.from $50

Tires & Wheels

  • Flat tire repair, inner tubefrom $40
  • Tire and tube replacementUp to $120 depending on the tire and model. Includes wheel and bearing clean and oil refill.from $65
  • Airless or no-flat tire installfrom $40
  • Rim replacementfrom $50
  • Wheel truing and spoke replacementfrom $100
  • Wheel and hub bearing replacementfrom $100
  • Tubeless setup and sealant servicefrom $30

Battery & Charging

  • Battery load test and health reportfrom $50
  • Range loss, or won't hold a chargefrom $50
  • BMS diagnosis and replacementfrom $200
  • Battery pack replacement, electric scooterfrom $500
  • Battery pack replacement, e-bikefrom $500
  • Charging port repairfrom $35
  • Charger replacementfrom $35
  • Won't turn on, or no powerfrom $35
  • Swollen or wet battery safety checkStop charging it and bring it straight in.from $70

Brakes

  • Brake repair: pads, disc clean, clearance, bearing inspectionfrom $25
  • Brake disc (rotor) replacementfrom $35
  • Hydraulic brake bleedfrom $15
  • Hydraulic brake fluid top-upfrom $15
  • Brake hose replacement and cleaningfrom $70
  • Brake cable and lever replacementfrom $75
  • Brake cutoff switchfrom $35

Electrical & Controls

  • Error code fixReading the code is free.from $35
  • Controller replacementfrom $35
  • Dashboard and display repairfrom $100
  • Throttle repairfrom $50
  • Headlight and taillight repairfrom $35
  • Turn signal and brake light wiringfrom $35
  • Wiring harness and connector repairfrom $35
  • Ignition, key switch and power buttonfrom $35
  • Horn, alarm and anti-theft wiringfrom $35

Motor & Drive

  • Motor repair, hub and mid-drivefrom $100
  • Mid-drive motor replacementfrom $300
  • Motor disc adjustmentfrom $35
  • Hall sensor and phase wire repairfrom $100
  • Chain and drivetrain replacementfrom $45
  • Derailleur and hanger alignmentfrom $40
  • Cassette, freewheel and chainringfrom $55
  • Pedal assist and torque sensorfrom $35
  • Speed sensor and magnetfrom $35

Steering, Suspension & Folding

  • Suspension and fork servicefrom $80
  • Headset and steering wobblefrom $50
  • Folding hinge and latch repairfrom $30
  • Stem and handlebar clamp replacementfrom $20
  • Bottom bracket and crank servicefrom $35
  • Kickstand replacementfrom $35

Damage & Water

  • Water and salt damagefrom $50
  • Crash damage repairfrom $30
  • Pothole impact, frame and fork checkfrom $30

Tune-Up, Body & Custom

  • Tune-up and safety checkfrom $50
  • Winter cleanup and storage prepfrom $30
  • Deck, fender and body panel replacementfrom $100
  • Custom fabricationfrom $300

Every price here is a starting point and includes parts and labor. Some rides take more work to open up than others, so the final price can come out a little higher. We confirm it with you before any work starts. Same prices at all six shops.

If it rolls on volts, we fix it

Every E-Mobility Ride. Every Brand.

You don't need to have bought it from Wilson's, or from fluidfreeride, because our SoMa shop services every kind of personal electric vehicle ridden across San Francisco and the Bay Area.

First, tap any ride type above to filter the brands we service for it.

SegwayNinebotApolloDualtronEMOVETeverunNamiKaaboKuKirinNaveeHiboyInMotionAusomPunk ElectricSurronGspaceYumeTeewing+ every other brand
How it works in SF

From Drop-Off to Riding in 4 Steps

No mystery, no waiting around. In short, here's what happens from the moment you roll into 360 11th St to the moment you ride out.

Step 01

Book or Walk In

Book the next open slot above, or otherwise just roll up. We'll pull parts for your model before you arrive.

Takes ~30 sec
Step 02

Free Inspection

Our technicians look your ride over, reads any error code and tells you what they find. Free, about 5 minutes. A full diagnosis with test equipment is from $30, and it comes off the bill if the repair is over $100.

~5 min · Free
Step 03

Clear Quote First

You approve the price and timeline before we touch a tool. So no surprise charges, and no upsells you didn't ask for.

You approve first
Step 04

Ride Same Day

Most express repairs finish in about 30 minutes because the parts are already here. Test-ride it on 11th Street before you leave.

~30 min · Same day
The Wilson's difference

Why SF Riders Choose Wilson's

Four reasons San Francisco riders, and plenty from Oakland and Daly City, bring their rides to 11th Street.

Certified technicians badge

Certified Technicians

Technicians trained on today's electric scooter and e-bike platforms, including the performance brands fluidfreeride sold here.

Transparent pricing badge

Transparent Pricing

A clear starting price before we start, and the final price from a technician who has seen the ride. No surprises.

Fast turnaround badge

Fast Turnaround

Because parts are in stock, most SF repairs are finished the same day, often within the hour.

Trusted by riders badge

Trusted by Riders

We stand behind our work and make it right if something's off.

SF riders on Google

What San Francisco Riders Say About Wilson's

Google reviews from riders whose electric scooters and e-bikes came through the 360 11th St shop.

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The Wilson's SF repair guide

Electric Scooter & E-Bike Repair in San Francisco, Explained

Five short reads on how we keep San Francisco riders rolling. First, pick a topic.

Electric Scooter Repair in San Francisco

San Francisco might be the toughest city in America on an electric scooter. First, grades that top 20% cook brake pads and rotors. Then Muni and streetcar tracks eat tires. On top of that, potholes on Folsom and Mission hammer stems and bearings, and the marine layer works moisture into every connector on your ride. That's why the most common repairs at our SoMa shop are worn brakes, flat tires, corroded wiring and no-power faults after a foggy week outside.

Wilson's San Francisco sits at 360 11th St in SoMa, the former fluidfreeride SF shop, now run and operated by Wilson's. Riders come to us from the Mission, Hayes Valley, the Castro, Potrero Hill, Dogpatch, the Richmond and Sunset, and across the bridges from Oakland and Berkeley, because we're one of the few Bay Area shops that keeps parts in stock for performance brands like Apollo, Dualtron, Kaabo, Nami and Teverun, not just entry-level commuters.

Every repair starts with a free simple inspection, including reading any error code on the display. Our technicians handle everything from a 15-minute brake adjustment to controller replacement, motor rebuilds and post-crash custom fabrication, like the stem brackets this shop has become known for.

Fog, Rain & Water Damage Repair

Karl the Fog is certainly not your electric scooter's friend. Salt-heavy marine air and winter rain seep into throttle connectors, display ribbons, controllers and charge ports, and the corrosion shows up weeks later as ghost error codes, throttle dropouts, or a ride that simply won't wake up. Altogether, it's the most San Francisco repair we do.

Our water-damage service opens the affected systems, cleans and treats the corrosion, replaces components that are past saving, and reseals connectors so the fog has a harder time next season. Water and salt damage repair, for example, starts at $50. If your ride lives outside in the Richmond, the Sunset, or anywhere the marine layer parks overnight, ask us about preventive sealing during any repair. It's the cheapest insurance in this city.

Electric Bike Repair in San Francisco

E-bikes are how San Francisco moves: commuters climbing to Twin Peaks, delivery riders threading Valencia Street, weekend riders crossing the Golden Gate. Accordingly, our e-bike repair service covers every class and style: commuter e-bikes, fat-tire e-bikes, folding frames, cargo e-bikes and high-powered e-motorbikes. In the shop, we service hub motors and mid-drives, tune derailleurs and hydraulic brakes, replace batteries and displays, and diagnose the wiring and controller faults that leave an e-bike dead on the charger.

SF's hills are also hard on mid-drive motors and brakes. Heat, torque and constant regen cycling wear parts faster than flat-city riding. For delivery riders, downtime is lost income, which is why we run express repair: flats fixed in about 20 minutes, brakes in about 15, and same-day turnaround on most jobs because the parts are already on our shelves. If you ride for work, tell us when you book and we'll get you back on the road first.

Electric Scooter & E-Bike Battery Service

If your range has dropped, charging takes longer than it used to, or your ride cuts out halfway up a hill, the battery or BMS is the likely culprit, and SF's climbs expose weak packs faster than anywhere else. We load-test packs in the shop at 360 11th St (from $50, waived if the repair is over $100), repair what's repairable, and only fit certified, brand-appropriate replacement batteries, from $500. Never generic packs. Learn more on our electric scooter battery replacement page as well.

Why Parts In Stock Matters

Most repair shops in the Bay Area order parts after they diagnose your ride, which then turns a one-hour fix into a two-week wait. Wilson's is also one of the country's largest e-mobility retailers, which means our SF shop sits next to a full parts inventory: tires and tubes in every common size, brake pads and rotors, throttles, displays, controllers, chargers, and certified batteries for the brands San Franciscans ride, including the Apollo, Dualtron and EMOVE models this shop sold in its fluidfreeride days. That inventory is the reason most of our repairs finish the same day you walk in. Better still, it's backed by our 3-year warranty on rides bought from Wilson's.

Before you ride over to SoMa

San Francisco Repair FAQs

Search, or otherwise filter by topic, to find your answer fast.

How much does electric scooter repair cost in San Francisco?

Common repairs at our SoMa shop start at $25 for brakes, $40 for a flat tire, $65 for tire & tube replacement and $50 for throttle repair. Meanwhile, a simple inspection is free, including reading any error code. Every price is a starting point that includes parts and labor, and you approve the final quote before we start.

How long does a repair take at the SF shop?

Most common repairs finish in about 30 minutes, flats in roughly 20 and brake adjustments in about 15, because the parts are already in stock. Motor, controller and battery jobs get a timeline up front, and even then most riders still leave the same day.

Do I need an appointment, or can I walk in?

Walk-ins are of course welcome Monday to Saturday at 360 11th St. To skip the wait, book the next open slot with the booking tool at the top of this page and we'll have the right technician and parts ready when you roll in.

Where exactly is Wilson's San Francisco?

360 11th St, San Francisco, CA 94103, in SoMa between Folsom and Harrison, a short ride from the Mission, Hayes Valley, Potrero Hill and downtown. Open Monday to Saturday, 10 AM to 7 PM, closed Sunday. Roll your ride straight through the front door.

Is this the old fluidfreeride San Francisco shop?

It is. The shop at 360 11th St was fluidfreeride's San Francisco location. It has since been acquired by Wilson's and is now run and operated by Wilson's E-Scooters & E-Bikes: the same trusted SoMa shop, now backed by Wilson's nationwide parts inventory, certified technicians and financing.

Do you repair all brands, including ones fluidfreeride sold?

Any brand, any issue, wherever you bought it. That includes Segway, Ninebot, Apollo, Dualtron, EMOVE, Teverun, Nami, Kaabo, KuKirin, Navee, Hiboy, InMotion, Surron and everything else, whether it came from Wilson's, fluidfreeride or anywhere else.

Can you fix fog, rain, or water damage?

Moisture damage is, after all, the most San Francisco repair there is. Fog and rain corrode connectors, controllers and displays, which is why they cause error codes and no-power faults. We clean and treat the corrosion, then replace what's past saving and reseal the connections, from $50. If the battery got wet or is swollen, stop charging it and bring it straight in.

My brakes wear out fast on SF hills. Is that normal?

Very. SF grades are brutal on pads and rotors, so riders who commute over Nob Hill, Potrero or Twin Peaks should expect faster wear than flat-city riders. Fortunately, a brake service starts at $25 and takes about 15 minutes.

Can you replace my battery?

We do. First we load-test the pack in the shop and repair what's repairable. If it's past saving, we fit a certified, brand-appropriate replacement, from $500. Reduced range, slow charging or cut-outs on climbs are the classic signs it's time.

Do you serve riders from Oakland, Daly City, and the East Bay?

Riders cross the bridge from Oakland, Berkeley, Daly City and South San Francisco because we keep performance-brand parts in stock and most repairs finish the same day. So one trip is usually all it takes.

Ride broken? Not for long, SF.

Get Back on the Road Today

Book the next open slot in 30 seconds, or just roll into 360 11th St. Free simple inspection, parts in stock, coffee on us, and most repairs done in about 30 minutes.