Surron
Segway
Hiboy
Navee
Teverun
Kaabo
Nami
Ausom
KuKirin
Punk
Warranty that goes the distance.
Every ride we sell is backed by real coverage and a team you can actually reach — hands-on support across all 6 stores in New York City and California, no matter which tier applies to you.
- 6 stores, NY & CA
- No registration required
- Free return shipping, always
Everything about your coverage
What you get depends on who built your ride, not where you bought it or which store you visit — all laid out below, nothing to click through.
Year by year
The 3-Year Extended Warranty on every Wilson's e-scooter & e-bike
Every Wilson's-built e-scooter and e-bike qualifies — current models and future releases alike, not a fixed list. The coverage steps down gradually instead of ending abruptly:
What you get
The 1-Year Standard Warranty on everything else we carry
Segway, Nami, Navee, Teverun, Kaabo, Punk, KuKirin, Hiboy, and every other brand we carry get 12 months of manufacturer-defect protection. Wilson's is your single point of contact for the claim — you never have to deal with the manufacturer directly, and service is available at any of our 6 locations.
What's covered — and what isn't
The parts wear-and-tear and accidents don't include
Covered
- Controller failures from defects
- Display electronics
- Throttle components
- Wiring and harnesses
- Core electrical and mechanical failures under normal use
Not covered
- Tires and brake pads (wear items)
- Water damage
- Unauthorized repairs
- Collision or crash damage
- Misuse or improper maintenance
Crash or collision damage isn't covered, but we're happy to give you a repair quote — stop by any store or contact us.
Outside our six locations
Mail-in service, or 50% off local parts
We're not able to perform labor or supply free parts remotely — but we don't leave you on your own either. Ship your ride to any of our 6 locations for warranty service, or get it repaired locally: as a goodwill gesture for the full 3-year Wilson's-built coverage window, we cover 50% of the cost of parts confirmed necessary under warranty. You're responsible for the remaining part cost and local installation.
Getting your ride to us
You pay to send it, we always pay to return it
You cover the cost of shipping your ride to us. Once service is complete, we cover the full cost of shipping it back to you — no return shipping charge, ever, on any product, at any point in your coverage.
How to start a claim
No registration needed — your order confirmation or receipt is your proof of purchase, and your coverage begins on your original purchase date.
Contact us
Phone, email, or in person at any of our 6 locations.
Share the details
Order info, model/serial number, what's wrong, and photos or video.
Get confirmation
We review the details and confirm your warranty eligibility.
Bring it in, or ship it
Visit your nearest store, or mail it to the location we confirm.
Ride again
Repairs completed, and return shipping is on us if you mailed it in.
Six stores, six cities, one warranty
Warranty service is available at any location — Elmhurst, East Williamsburg (Brooklyn), Long Island City, and Flushing in New York, plus SoMa (San Francisco) and Corona (Los Angeles) — regardless of where you originally bought your ride.
Flushing, NY
—(516) 300-0944 · Summer 10am–8pm / Winter 10am–7pm ET
Elmhurst, Queens, NY
—(516) 300-0944 · Summer 10am–8pm / Winter 9am–6pm ET
Brooklyn, NY
—(516) 300-0944 · Mon–Sat 10am–7pm ET
Long Island City, NY
—(516) 300-0944 · Mon–Sat 10am–7pm ET
San Francisco, CA
—(858) 666-1551 · Summer 10am–7pm / Winter 9am–6pm PT
Los Angeles Area (Corona, CA)
—(858) 666-1551 · Summer 10am–7pm / Winter 9am–6pm PT
Frequently asked questions
What's the real difference between the 3-year and 1-year warranty?
When does my warranty period begin?
What happens if I live outside your six store locations?
Who pays for shipping if I mail in my product?
Are tires and brake pads covered?
What if my product was damaged in a crash or accident?
Do I need to bring my ride to the exact store I bought it from?
Still have questions? Contact us or stop by any of our 6 locations.
Legal disclaimer
Wilson's eMobility sells products intended to comply with New York State and New York City micromobility regulations, including:
- Weight limits — electric scooters at or under 100 lbs
- Speed caps — electric scooters at or under 20 mph
- Motor restrictions — e-bikes at or under 750W, capped at 25 mph
- UL certification — UL 2849, UL 2272, and UL 2271 compliance for applicable products shipped within NYC
Local laws vary and change — customers are responsible for verifying their ride complies with regulations in their own city and state before riding.
Need service, or just have a question?
Wherever you bought your ride, we're the ones who'll fix it — walk into any of our 6 stores or call our warranty line.