Warranty & Service
Warranty that goes
the distance.
Two ways we cover you.
Wilson's sells two kinds of rides: the ones we design and build ourselves, and the ones we carefully select from the best names in micromobility. Both come with real warranty coverage — the difference comes down to whose badge is on the frame.
Wilson's-Built Rides
Applies to every product manufactured under the Wilson's name — including the MX35, MX40, and MX37 electric dirt bikes, and future Wilson's-branded rides.
- Year 1 — parts & labor fully covered
- Years 2 & 3 — labor covered, parts at cost
- Serviced at any of our 6 locations
Every Other Brand We Carry
Applies to every e-scooter, e-bike, and e-dirt bike we retail from our partner brands — Segway, Nami, Navee, Teverun, Kaabo, Punk, KuKirin, Hiboy, and the rest of our lineup.
- Manufacturer-defect coverage for 12 months
- One point of contact — you deal with Wilson's, not the manufacturer
- Serviced at any of our 6 locations, or by mail
Wilson's-Built Rides
The Wilson's 3-Year Extended Warranty.
When you ride something we designed and built ourselves, we stand behind it three times longer than the industry standard. That's not a marketing number — it's three full years of real coverage, broken into two straightforward phases.
Any manufacturing defect confirmed by our service team is repaired or replaced at no cost to you — parts and labor both, from day one.
Labor is still on us. You're only ever responsible for the part itself — never a service fee or a shop rate.
Same terms as year two — three years in, labor is still fully covered at any Wilson's location.
All three years of coverage are available exclusively in-person at any of our six Wilson's locations — Elmhurst, East Williamsburg, Long Island City, and Flushing in New York, plus SoMa in San Francisco and Corona in Los Angeles.
When you're outside our six locations.
Wilson's warranty is built around hands-on service at our stores, where a technician can actually put hands on your ride. If you're outside comfortable reach of one of our six locations, here's exactly how we still take care of you.
Goodwill part coverage, wherever you are
- We're not able to perform labor or supply free parts remotely — that requires a technician physically servicing the ride.
- As a goodwill gesture, we'll cover 50% of the cost of any part confirmed necessary under your Wilson's warranty — for the full three years of your coverage window.
- The remaining part cost and any local installation or labor are the customer's responsibility.
- Prefer full coverage? You can always mail your ride in to any Wilson's location — see shipping details below.
Every Other Brand We Carry
The 1-Year Standard Warranty.
We proudly retail and service some of the best names in micromobility — Segway, Nami, Navee, Teverun, Kaabo, Punk, KuKirin, Hiboy, and more. Every one of these rides includes a full year of warranty coverage against manufacturing defects, and you never have to deal with the manufacturer directly.
Parts and labor for manufacturing defects confirmed within 12 months of purchase.
You reach out to Wilson's, not the manufacturer — we manage the entire claim on your behalf.
Bring it to any of our 6 locations, or ship it in using the mail-in process below.
Shipping your ride to us.
Can't make it into a store? We accept mail-in service for every product we sell, Wilson's-built or partner brand alike. Shipping costs are split fairly between us:
Shipping your product to us for warranty service is the customer's responsibility. Our team will confirm the correct location to send it to before you ship.
Once your repair is complete, we cover the full cost of shipping your product back to you — no return shipping charge, ever.
What's covered — and what isn't.
Coverage applies to manufacturing defects and failures under normal use, based on inspection and confirmation by our service team.
What's Covered
- Controller failures from manufacturing defects
- Display and dashboard electronics
- Throttle and control components
- Wiring and internal harnesses
- Other core electrical or mechanical components that fail under normal use
What's Not Covered
- Tires and brake pads, including normal wear and tear
- Water damage, or damage from riding or storage with water exposure
- Unauthorized disassembly, modification, tampering, or repairs by non-authorized parties
- Collision, crash, impact, or other accident-related damage
- Misuse, neglect, improper maintenance, or use outside intended conditions
How to start a claim.
Whether your ride is a Wilson's original or one of our partner brands, the process is the same.
Contact us
Reach our team by phone, email, or in person at any of our 6 locations.
Share the details
Order info, product model or serial number, a description of the issue, and photos or video.
Get confirmation
Our team reviews your request and confirms eligibility under your warranty.
Bring it in, or ship it
Visit your nearest store, or mail your ride to the location we confirm.
Ride again
We repair it and get it back to you — return shipping included at no charge.
Frequently asked questions.
General notes. Warranty eligibility requires normal use and proper maintenance. We reserve the right to decline coverage if an issue falls under the exclusions listed above. This policy is designed to be clear and fair, ensuring reliable support for every Wilson's rider — regardless of which brand you rode in on.
Questions about your coverage? Reach us any time at info@wilsonebikes.com.
Need service, or just have a question?
Our team is one call away, and every one of our six stores can put hands on your ride.
